PLEASE READ ENTIRE SHIPPING & RETURN POLICY BELOW
Regarding Shipping & Processing Times
- Processing & fulfillment can take up to 1-5 business days
- Expedited shipping is temporarily unavailable
Hours of Operation:
Open: "Business Days" Monday - Friday 9am-5pm (PST)
Closed: Saturday - Sunday & Major Holidays
Our Support Team is working remotely & will continue to answer texts/emails Monday - Friday during normal business hours. (please allow 24hr for a response)
PLEASE Double Check Your Order For Accuracy BEFORE You Checkout
- We are NOT responsible for updating incorrect addresses or any products changes and or corrections
- We can NOT apply any discounts or add-on's after your order has been placed
If you wish to cancel your order please reach out ASAP - Text (424) 226-2101 or email Support@CammyNguyen.com
**We can only cancel orders PRIOR to fulfillment & DO NOT guarantee cancellation unless you receive a confirmation**
ALL SALE/CLEARANCE ITEMS are FINAL SALE
*FedEx shipping timeframes are not guaranteed & maybe subject to delays due to circumstances out of our control
Cammy Nguyen LLC reserves the right to refuse service to anyone at anytime
Cammy Nguyen LLC is not responsible for any lost or stolen packages
Processing & Fulfillment
- Orders are processed ASAP - Typically within 1-3 business days** (**We guarantee orders to be processed within 5 business days)
- Orders placed on weekend/holiday will be processed the next business day
- Example #1 - Order placed on a Friday, Saturday or Sunday will be processed as early as Monday which is considered business day 1
- Example #2 - Order placed on Tuesday & shipped out Thursday via FedEx Express 2 Day will be delivered Monday.
- An order confirmation will be sent via email/text once your order has been processed and is out for delivery. (See Tracking Info below)
- TIP: If you have not received an email/text - check your spam folder as well as verify your email & cell are correct on your profile
- Our Standard Shipping is FedEx Express 2-Day $9.50 (up to 5 lbs)
FedEx 2-Day delivers in 2 business days Monday-Friday. Available to and from all 50 states. **Delivery to some rural areas of Alaska and postal codes in Hawaii in 3 business days.
- Shipping timeframes are in addition to processing & fulfillment times
- NO Shipping is available to P.O. Boxes at this time, sorry.
- Please Note that shipments may be delayed due to internal server errors, weather, and other unexpected conditions outside of Cammy Nguyen LLC
- Ground Shipping is offered at checkout (Rate calculated at checkout)
- THIS IS NOT EXPEDITED SHIPPING. **If you are local in California you may get a quote for 1 day shipping - this is NOT guaranteed - see below
- FedEx Ground delivers to every address in the 48 contiguous U.S. states within 1 to 5 business days based on the distance to the destination (delivery to Alaska and Hawaii in 3 to 7 business days)
- NO Shipping is available to P.O. Boxes at this time, sorry.
- Please Note that shipments may be delayed due to internal server errors, weather and other unexpected conditions outside of Cammy Nguyen LLC
Expedited Shipping (Temporary Disabled)
- Upon checkout you will find various expedited shipping options. (rates are calculated at checkout)
- Expedited shipping orders placed on or before 11:00 am PST will be processed and shipped on the same day (Monday-Friday excluding Holidays)
- All expedited shipping orders placed after 12:00 pm PST will be processed and shipped the next available business day.
- Note: These services and/or times are not guaranteed and may be delayed due to blackout dates, internal server errors, weather and other unexpected conditions.
- We ship internationally – options and rates available at checkout.
- NO Shipping to P.O. Boxes at this time, sorry.
- Shipping may take between 5 to 10 business days.
International Duties and Fees
- It is the customers sole responsibility for any Import duties, taxes or brokerage fees associated with deliveries outside the US.
- If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
- If customs fees/charges are refused at the time of delivery and your unopened package is returned to us, we will refund the cost of your order minus any shipment costs.
- Packing slips for International Shipments cannot be marked as a “gift” or with altered prices.
- A tracking number will be issued via email/text upon fulfillment of your order, meaning that FedEx is in possession of your package
- Once your order has left our facility, we are not responsible for any misplaced, lost or stolen packages.
- The customer is responsible for all costs related to incorrectly addressed orders (meaning if a package is returned to us due to incorrect address or multiple delivery attempts)
- If you need assistance with tracking your package or if it states your package was delivered & you do not have it - Please contact us ASAP Text (424) 226-2101 or email Support@CammyNguyen.com
- If your package states Delivered but you don't have it - Call FedEx Immediately: 1-800-Go-FedEx (Speak to a live representative & open a case. FedEx will open an investigation to locate your package)
- Please note that some orders may be shipped in multiple boxes
In the unfortunate event that an item becomes out of stock after your order is placed, we will contact you immediately. If we are not able to reach you within 24 hours, we will fulfill the remainder of your order & issue a refund for the out of stock item.
Received an incomplete order?
We may have "split" your order. We split orders when one or more items is pre-ordered or expected to be back in stock soon. Our team will ship out the in-stock product(s) first & a second shipment will be sent with the remaining item(s). You will receive an email/text notifying you that your order was split.
**UPDATE** Due to COVID-19, NO RETURNS will be accepted and/or processed until further notice.
Product Damage in Shipment or Defective
If you believe the item you received is unusable due to damage during shipment or is defective, please contact within 5 business days of delivery to initiate a return.To initiate a return Email firstname.lastname@example.org or Text (424) 226-2101
- Your name & best way to contact you (email or text)
- Order number
- Details of what the damage or defect is
- MUST INCLUDE Supporting photos and/or video
Please note that we are not responsible for trays that are cracked during shipment. **Lashes are not typically affected by a cracked tray**
Please allow up to 5 business days for a response.