Masks Are:
Masks Are:
Free standard shipping on orders over $250
Masks Are:
Masks Are:
PLEASE READ ENTIRE SHIPPING ORDER PICK UP & RETURN POLICY BELOW
IMPORTANT UPDATE:
Regarding Shipping & Processing Times
Processing & fulfillment can take up to 1-5 business days
Open: "Business Days" Monday - Friday 9am-5pm (PST)
Closed: Saturday - Sunday & Major Holidays
Our Support Team is working remotely & will continue to answer texts/emails Monday - Friday during normal business hours. (please allow 24 hr for a response)
Disclaimer
PLEASE Double Check Your Order For Accuracy BEFORE You Checkout
If you wish to cancel your order please reach out ASAP - Text (424) 226-2101 or email Support@CammyNguyen.com
**We can only cancel orders PRIOR to fulfillment & DO NOT guarantee cancellation unless you receive a confirmation**
ALL SALE/CLEARANCE ITEMS are FINAL SALE
Cammy Nguyen LLC reserves the right to refuse service to anyone at anytime
Cammy Nguyen LLC is not responsible for any lost or stolen packages
In the unfortunate event that an item becomes out of stock after your order is placed, we will contact you immediately. If we are not able to reach you within 24 hours, we will fulfill the remainder of your order & issue a refund for the out of stock item.
We may have "split" your order. We split orders when one or more items is pre-ordered or expected to be back in stock soon. Our team will ship out the in-stock product(s) first & a second shipment will be sent with the remaining item(s). You will receive an email/text notifying you that your order was split.
**UPDATE** Due to COVID-19, NO RETURNS will be accepted and/or processed until further notice.
If your order has Route Protection please file the returns claim on their website at Route Claims
Route will take care of your inquiry and communicate with you via email for more information. Route may request additional information to support the claim and will give any deadlines to submit such information to move forward with the claim.
Lost - stuck in transit
*Customers can report an issue early but will be asked to wait.
Stolen - marked as delivered
*Customers can report an issue early but will be asked to wait.
Damaged
When a claim is within the timeframes above, the issue should be solved within 24 hours
You can review full policies at the link below: Help Center - Route
If you wish to submit a claim, you can easily submit by following this link or on the Route App: Route Claims
Download the Route Protection App
All refund requests have to be processed within 30 days of purchase and approved. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
No refunds for damaged or defective products. See "Product Damage in Shipment or Defective" section below.
Product Damage in Shipment or DefectiveIf you believe the item you received is unusable due to damage during shipment or is defective, please contact within 5 business days of delivery to initiate a return.
To initiate a return Email support@cammynguyen.com or Text (424) 226-2101
The following information MUST be included:
Please note that we are not responsible for trays that are cracked during shipment. **Lashes are not typically affected by a cracked tray**
Please allow up to 5 business days for a response.